The New One Minute Manager by Ken Blanchard & Johnson Spencer M.D

Author:Ken Blanchard & Johnson, Spencer, M.D.
Language: eng
Format: mobi, epub
Publisher: HarperCollins
Published: 2015-05-04T14:00:00+00:00

The New One Minute Manager Explains

WHEN he arrived at the Manager’s office, Courtney said, “He’s been wondering when you’d be back to see him.”

As the young man entered the office, he noticed again how clear and uncluttered it was.

The Manager greeted him with a warm smile. “What did you find out in your travels?”

“A great deal!”

“Tell me what you discovered.”

“I found out why you’re called the New One Minute Manager. It’s because you keep adapting your Three Secrets. You and your team set One Minute Goals together to make sure everyone knows what they’re being held accountable for and what good performance looks like.

“Then you catch people doing something right and give them a One Minute Praising.

“And when you notice people have made a mistake, you provide them with a One Minute Re-Direct.”

“What do you think about all that?”

“I’m surprised at how little time it takes, and yet it seems to work.”

The young man hesitated and then said, “I hope I’m not being rude with this question, but do you really think it takes only a minute to do all the things you need to do as a manager?”

The Manager laughed. “Of course not. But it’s a way to make a complicated job more manageable. It often takes only a minute to refocus on goals and give people important feedback on how they’re doing.

“Using the Three Secrets probably represents only 20% of the activities we engage in, yet they help us achieve 80% of the outcome we’re looking for. It’s the old 80/20 law.”

The Manager added, “What else have you noticed?”

“Well, people obviously enjoy working here and you collaborate with each other to get great results. I’m convinced it works for you.”

The Manager assured him, “And if you do it, it will work for you, too.”

“Perhaps, but I think I would be more likely to do it if I could understand more about why it works.”

“Sure. That’s true of everyone, young man. The more we understand why something works, the more apt we are to use it.

“Let me show you one of the reminders I keep on my computer.”

The young man turned and saw:

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